Feedback/Ideas Forum
111 results found
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Turn off email security for in-house eR users and/or email alerts
The new email security feature means that with every email alert to our caseworkers, they have to enter their password for each and every email alert before they can see it. This can be quite time consuming just to be able to see a reminder email. Could this feature be turned off for current eR users or in-house people? Or at least have a memory feature where it verifies it the first time but remembers it thereafter? It would be nice to have the ability to turn this feature off just for our in-house email alerts.
31 votesWe understand this security feature significantly disrupted workflows for some of our customers and based on customer feedback, we have made some adjustments to help all customers out.
Starting on Monday, March 7th, we made a change that allows all emails going to verified encrypted inboxes to display the subject and contents of emails, without the extra step of logging into the LuxSci email gateway. Emails to a recipient inbox that is not verified as an encrypted inbox will still be routed through LuxSci email gateway.
Thank you for your feedback and comments!
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Rejection portal for social workers
Have an portal similar to the "Awaiting Approval" portlet. But it shows social workers there rejected to work, in one place
1 vote -
multi factor authentication
As an extra security feature, our IT company recommends two factor authentication - which would make a more secure method of log-in for our staff, especially if logging-in off site.
3 votesWe have completed adding two-factor authentication to extendedReach Foster Care.
Read all about it here: https://blog.extendedreach.com/?p=2277
If you have any questions, send them to support@extendedreach.com
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Link homes option (like with youth files)
When reopening a home it would be nice for it to automatically link the previous home file.
This is how the youth files are set up and we love it. I would be nice to have it for both.
4 votes -
Custom Form - single line text description option available.
Make a Description option available for the single line text feature of custom forms. Currently "Required" and "Description" are available as options on the custom tab of reports and activities. Description would be very helpful to have on custom forms so that it can be seen easily in the Case File.
22 votesThis feature has been added to extendedReach.
If you do not see this feature, or have any questions, reply to this email.
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For the 3 day medical, should there be a medical form to generate
For the 3 day medical, should there be a medical form to generate
7 votesThe ability to generate forms is configured on the report/activity settings. If you would like to be able to generate a form for the 3 Day Medical, an agency administrator at your organization will be able to set that up for you!
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Custom forms for staff documents & trainings
Allow the use of custom forms for staff documents & trainings in both FC & GCM modules.
39 votesCustom forms for Staff documents is now available. Under Organizational settings, look for the new Setting called “Staff: Advanced Staff Documents + Training (custom forms).” Once selected, under Organization settings > Staff Document Types (or Staff training types), you can create your document/training types and include custom fields. All existing documents/training have the ability to have custom fields added to them.
contact Support with any questions about this feature!
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5 votes
Hi there -
You can make custom forms available to the home through the Family Web portal when you have the settings “Use Custom Form Builder” and “Foster Home initiated report using custom form (advanced)” enabled.
If you have any questions about that configuration, please email us at support@extendedreach.com.
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In order to run statistics, we need an extractable file of all ER data entered.
In order to run statistics, we need an extractable file of all ER data entered.
1 voteWe already have a way to download all your data.
Here is a blog post that describes it:
http://blog.extendedreach.com/?p=1738 -
Allow Files to be placed in staff profiles from the in box
Allow Files to be placed in staff profiles from the in box
9 votes -
Misc Permissions
Allow the User ID setting "Restrict access to activity/report history and on-time status" for GCM Module.
1 voteWe have added “Restrict access to activity / report history and on-time status” as a Misc. Permission for User Ids in the GCM Module.
Please contact us at support@extendedreach.com if you have questions about using that setting.
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Automatically save progress on custom forms.
Develop a system that would save information as it is being typed in to documents so that if an error should occur, information is still retrievable although it had not been saved by the user. This would help so that information would not be lost before it was being saved. I spent a few hours writing a document and when I went to save it, I got an error message that it couldn't be saved. Then the document was blank again.
25 votesThe extendedReach system now has an autoSave feature and a “past versions” link to allow a user to restore to a past version, if data appears to be lost from power loss or computer crash.
See this blog post about the new feature:
http://blog.extendedreach.com/new-feature-autosave-past-versions-for-custom-forms-and-web-documents/ -
Compliance Tracking
Be able to pull up a compliance tracking report under Case Rosters in the GCM module like in the foster care module.
1 voteHi!
We have added the Compliance Tracking view under the Case Tasks similar to the Foster Care Module.
Click on the following link to read more about this feature: http://gcmblog.extendedreach.com/?p=91
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No more generating a file to input information.
Make it into where you can type in your notes without having to generate the report or document.
1 voteHi!
To avoid generating a file/document, an agency administrator modify the report or activity to use the Custom Form Builder or our Web documents.
Here is more information about our Web Documents: https://erfostercare.helpscoutdocs.com/article/584-creating-and-editing-web-documents
Please contact us at support@extendedreach.com if you have any questions.
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1 vote
Hi Judy! We added this feature on 6/11/2018. You can read more about it here: http://gcmblog.extendedreach.com/?p=29
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Add ability to send text reminders for scheduled appointments
Add ability to send text reminders for scheduled appointments
46 votesSMS Appointment Reminders for clients is live.
Read all about it here: http://gcmblog.extendedreach.com/?p=283
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Allow case managers to send documents back to the foster parents after they have submitted them.
Sometimes foster parents submit documents incorrectly, so a case manager should be allowed to reject the document and send it back to the foster parents for corrections.
2 votes -
Be able to search for People Names in the search window at the bottom left of the main screen
in the small search box at the bottom left of the screen, be able to search for names of individuals that are identified on the "People Tab" of the homes.
1 voteHi Jenn!
If you choose “Cases” or “Homes” beneath the search box – you can search the name of any the people on people tab.. (you can also search any other misc. items on the Case or Home – like Zip Code, etc.)
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allow messages to homes by branch
We have multiple branches of foster homes and it would be easier to post messages to the Home Website that are branch specific instead of having to select each name individually.
1 vote -
3 votes
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