Turn off email security for in-house eR users and/or email alerts
The new email security feature means that with every email alert to our caseworkers, they have to enter their password for each and every email alert before they can see it. This can be quite time consuming just to be able to see a reminder email. Could this feature be turned off for current eR users or in-house people? Or at least have a memory feature where it verifies it the first time but remembers it thereafter? It would be nice to have the ability to turn this feature off just for our in-house email alerts.
Rose Strawser
shared this idea
We understand this security feature significantly disrupted workflows for some of our customers and based on customer feedback, we have made some adjustments to help all customers out.
Starting on Monday, March 7th, we made a change that allows all emails going to verified encrypted inboxes to display the subject and contents of emails, without the extra step of logging into the LuxSci email gateway. Emails to a recipient inbox that is not verified as an encrypted inbox will still be routed through LuxSci email gateway.
Thank you for your feedback and comments!
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Shanda Maiolo
commented
Please offer us some assistance - I have spent all week trying to help my foster parents and coworkers trying to open these insane emails over and over . Please allow us an opt out.
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A Auditor commented
Please give us the option to opt out. Every signature request I have sent this week has not only gone unsigned, but they are also not even viewed. Most DFCS offices can not even receive these as they just go to spam . My foster families are all ignoring these also.
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Lori De Poto
commented
As others have shared, it is important to consider the time it now takes to click on a link, type a pass code to then be able to have access to an alert only to have to close the alert to return to the email so that can then be deleted and compare this to previously being able to take a quick glance at an alert and hitting delete. I had to do that process 42 times this morning. Not the way I planned to spend that time. Please consider how this can be improved.
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Sharon Kingsley
commented
In addition to needing to log in to view each alert, the encryption process significantly delays how quickly we receive the emails from eR. For instance, when we need to share a document about a foster family with a county caseworker, the easiest way we did that was to email the document to ourselves, and then use that email, or the attachment in the email, to get the information to the county. Even though with the new encryption feature, we technically could now send it directly to the county worker, often time is of the essence and waiting over an hour for the county worker to receive the document is not acceptable for our work flow.
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Jen McDowell
commented
In talking with several of the staff I supervise, they have shared frustration with this new feature for in-house email alerts. This extra step greatly impacts the work flow for our workers, as we get email alerts for many, many tasks. While I think this feature is beneficial for external emails, it would be greatly appreciated if there is way for it to be turned off for in-house email alerts.
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DeAnne Gallahar
commented
I think that this extra security step is going to lead to notifications being completely useless to staff; the extra step to log-in just to see what the notification is, is going to be too tedious and inconvenient.