Feedback/Ideas Forum
92 results found
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72 votes
This feature has been completed. You can read all about it here:
http://blog.extendedreach.com/?p=2440If you have any questions, or need support setting this up send us an email at support@extendedreach.com
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Include the ability to generate email alerts for expiring documents on the staff profile.
We would like to have a system that allows supervisors to track expiration dates for for their staff including email alerts for expiring documents.
49 votesRead about this new feature: http://blog.extendedreach.com/?p=1464
Will be live in the next week, if it is not already.
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Map of all licensed foster homes color coded by assigned licensing worker.
Map of all licensed foster homes color-coded by assigned licensing worker.
46 votesPlease see comments about use of the HomeMatch or the use of Zoho Reports for customizable, color-coded maps.
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Add ability to send an email alert which contains the contents of a activity/report "custom form" (CANS, Incident Report, Foster Parent Log)
Need for both Foster Care & GCM Systems - Add ability to send an email alert which contains the contents of a activity/report "custom form" (CANS, Incident Report, Foster Parent Log) that includes the entire contents of the report/activity (and/or including the narrative section) - preferably as an attached PDF to the email alert. :)
45 votes -
Reject Comment
Add a dedicated feature to send comments back with reports that are rejected.
41 votesThis has been completed in our development system. Look for an announcement and availability soon!
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38 votes
This feature has been completed.
Read all about it here:
http://blog.extendedreach.com/?p=1857It will be added to everyone’s system in the next week, if it is not already there.
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Auto-Update Secondary Caseworker Tasks
Automatically transfer assigned reports and activities to the new secondary caseworker for a case if the secondary caseworker is updated (i.e. the same way due dates are automatically assigned to a new primary caseworker if the primary caseworker for a case is changed).
34 votesThis modification has been completed. It will be deployed over the next week, if it has not already been added to your system.
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Task List View
Display Worker's task list in a calendar view.
32 votesThe Tasks Calendar has been added to the GCM module too. Please send any feedback to support@extendedreach.com.
Also, use these votes on something new!
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Turn off email security for in-house eR users and/or email alerts
The new email security feature means that with every email alert to our caseworkers, they have to enter their password for each and every email alert before they can see it. This can be quite time consuming just to be able to see a reminder email. Could this feature be turned off for current eR users or in-house people? Or at least have a memory feature where it verifies it the first time but remembers it thereafter? It would be nice to have the ability to turn this feature off just for our in-house email alerts.
31 votesWe understand this security feature significantly disrupted workflows for some of our customers and based on customer feedback, we have made some adjustments to help all customers out.
Starting on Monday, March 7th, we made a change that allows all emails going to verified encrypted inboxes to display the subject and contents of emails, without the extra step of logging into the LuxSci email gateway. Emails to a recipient inbox that is not verified as an encrypted inbox will still be routed through LuxSci email gateway.
Thank you for your feedback and comments!
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Referrals: Add Compliance tab and/or Attachments
Allow related and needed documents to be uploaded and attached to referrals prior to opening a case.
31 votesThis modification has been completed. Once testing is complete, we will start to deploy to systems.
Anyone want to be one of the first to get it?
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Share License with Foster Family through FFW
Be able to share most license file attachment (from the License screen) with the Foster Family through the foster family website.
31 votesThis feature has been Implemented.
Read all about it here:
http://blog.extendedreach.com/?p=1896 -
Replace "(Parent A)" and "(Parent B)" identifiers with the first names of each parent
For reports and activities that apply to both parents in a 2 parent household, replace the automatic "(Parent A)" and "(Parent B)" labels that show up next to the report/activity title on the compliance tab or home file with the first name of the foster parent. For example, "CPR (Parent A)" and "CPR (Parent B)" would show up as "CPR (Mary)" and "CPR (Ali)".
30 votesThis feature has been added.
http://blog.extendedreach.com/?p=1202 -
Warning Message if Placement is made outside of licensing parameters
warning banner, when we place a child into a home that is outside of the licensing parameters as entered in the licensing tab for a home? For example:
- Placing a 4th child in a home with a max capacity of 3;
- or placing a child in a home with a Service Type that does not match the homes licensed service types (case is ED, but home's Service Types do not include ED);
- or placing a child in a home who's age is outside of the low/high age range;
- or placing a child in a home where the gender/race/etc. does not…
28 votesThis modification will be deployed over the next couple of weeks. http://blog.extendedreach.com/?p=1356
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Automatically save progress on custom forms.
Develop a system that would save information as it is being typed in to documents so that if an error should occur, information is still retrievable although it had not been saved by the user. This would help so that information would not be lost before it was being saved. I spent a few hours writing a document and when I went to save it, I got an error message that it couldn't be saved. Then the document was blank again.
25 votesThe extendedReach system now has an autoSave feature and a “past versions” link to allow a user to restore to a past version, if data appears to be lost from power loss or computer crash.
See this blog post about the new feature:
http://blog.extendedreach.com/new-feature-autosave-past-versions-for-custom-forms-and-web-documents/ -
Custom Form - single line text description option available.
Make a Description option available for the single line text feature of custom forms. Currently "Required" and "Description" are available as options on the custom tab of reports and activities. Description would be very helpful to have on custom forms so that it can be seen easily in the Case File.
22 votesThis feature has been added to extendedReach.
If you do not see this feature, or have any questions, reply to this email.
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Post message to homes as a home activity
"posts" to families that currently are displayed in the family website could be synced with each families home file as a part of their "activity" and subsequently a part of the generated case notes. Oklahoma Licensing requires documentation of correspondence with families. Using the post message feature would allow for immediate documentation of correspondence into case notes. As an agency that is completely paperless, this would be very valuable to our case management and increase case worker productivity.
18 votesThis idea has been implemented. Read about it here:
http://blog.extendedreach.com/?p=1351 -
Allow Custom Forms to be shared with Family Website instead of just attached files
Currently you can share attached files posted to a case file or home file with the Family Website. We use custom forms built using form builder for many of our follow up activities and reports. We would like these to be able to be shared with the family website.
15 votes -
Mobile/Smartphone App
A smartphone app that allows the user to scan directly into the Extended Reach inbox.
13 votesUpdate: 8/10/2017 The mobile app is now available for Android in the Google Play Store!
The mobile app is now available for iOS in the Apple App Store!
The first version of the mobile app allows you to access basic case and home information (along with driving directions and phone numbers).
We are planning on adding new features to the mobile app based on user feedback. Please submit feedback to support@extendedReach – or submit new ideas in this forum using the new “Mobile App” category.
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Allow activities and reports to link to vehicles on the home compliance tab and include the model/year for easy reference
Allow activities and reports to link to vehicles on the home compliance tab and include the model/year for easy reference.
13 votesThis has been completed. Here is the guide on how to enable/set up this feature: https://erfostercare.helpscoutdocs.com/article/588-pet-and-vehicle-management
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Be able to re-assign all of a worker's cases or homes to another worker (all at once)
When a worker leaves the agency - this would make re-assignment faster.
13 votesThis feature will roll out to all the systems over the next week, if it is not already there.
Submit a help desk ticket, if you need it sooner.
Read about it here:
http://blog.extendedreach.com/?p=2002
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