Feedback/Ideas Forum
92 results found
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Turn off email security for in-house eR users and/or email alerts
The new email security feature means that with every email alert to our caseworkers, they have to enter their password for each and every email alert before they can see it. This can be quite time consuming just to be able to see a reminder email. Could this feature be turned off for current eR users or in-house people? Or at least have a memory feature where it verifies it the first time but remembers it thereafter? It would be nice to have the ability to turn this feature off just for our in-house email alerts.
31 votesWe understand this security feature significantly disrupted workflows for some of our customers and based on customer feedback, we have made some adjustments to help all customers out.
Starting on Monday, March 7th, we made a change that allows all emails going to verified encrypted inboxes to display the subject and contents of emails, without the extra step of logging into the LuxSci email gateway. Emails to a recipient inbox that is not verified as an encrypted inbox will still be routed through LuxSci email gateway.
Thank you for your feedback and comments!
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Rejection portal for social workers
Have an portal similar to the "Awaiting Approval" portlet. But it shows social workers there rejected to work, in one place
1 vote -
multi factor authentication
As an extra security feature, our IT company recommends two factor authentication - which would make a more secure method of log-in for our staff, especially if logging-in off site.
3 votesWe have completed adding two-factor authentication to extendedReach Foster Care.
Read all about it here: https://blog.extendedreach.com/?p=2277
If you have any questions, send them to support@extendedreach.com
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Link homes option (like with youth files)
When reopening a home it would be nice for it to automatically link the previous home file.
This is how the youth files are set up and we love it. I would be nice to have it for both.
4 votes -
Custom Form - single line text description option available.
Make a Description option available for the single line text feature of custom forms. Currently "Required" and "Description" are available as options on the custom tab of reports and activities. Description would be very helpful to have on custom forms so that it can be seen easily in the Case File.
22 votesThis feature has been added to extendedReach.
If you do not see this feature, or have any questions, reply to this email.
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For the 3 day medical, should there be a medical form to generate
For the 3 day medical, should there be a medical form to generate
7 votesThe ability to generate forms is configured on the report/activity settings. If you would like to be able to generate a form for the 3 Day Medical, an agency administrator at your organization will be able to set that up for you!
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5 votes
Hi there -
You can make custom forms available to the home through the Family Web portal when you have the settings “Use Custom Form Builder” and “Foster Home initiated report using custom form (advanced)” enabled.
If you have any questions about that configuration, please email us at support@extendedreach.com.
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In order to run statistics, we need an extractable file of all ER data entered.
In order to run statistics, we need an extractable file of all ER data entered.
1 voteWe already have a way to download all your data.
Here is a blog post that describes it:
http://blog.extendedreach.com/?p=1738 -
Allow Files to be placed in staff profiles from the in box
Allow Files to be placed in staff profiles from the in box
9 votes -
Automatically save progress on custom forms.
Develop a system that would save information as it is being typed in to documents so that if an error should occur, information is still retrievable although it had not been saved by the user. This would help so that information would not be lost before it was being saved. I spent a few hours writing a document and when I went to save it, I got an error message that it couldn't be saved. Then the document was blank again.
25 votesThe extendedReach system now has an autoSave feature and a “past versions” link to allow a user to restore to a past version, if data appears to be lost from power loss or computer crash.
See this blog post about the new feature:
http://blog.extendedreach.com/new-feature-autosave-past-versions-for-custom-forms-and-web-documents/ -
No more generating a file to input information.
Make it into where you can type in your notes without having to generate the report or document.
1 voteHi!
To avoid generating a file/document, an agency administrator modify the report or activity to use the Custom Form Builder or our Web documents.
Here is more information about our Web Documents: https://erfostercare.helpscoutdocs.com/article/584-creating-and-editing-web-documents
Please contact us at support@extendedreach.com if you have any questions.
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Allow case managers to send documents back to the foster parents after they have submitted them.
Sometimes foster parents submit documents incorrectly, so a case manager should be allowed to reject the document and send it back to the foster parents for corrections.
2 votes -
Be able to search for People Names in the search window at the bottom left of the main screen
in the small search box at the bottom left of the screen, be able to search for names of individuals that are identified on the "People Tab" of the homes.
1 voteHi Jenn!
If you choose “Cases” or “Homes” beneath the search box – you can search the name of any the people on people tab.. (you can also search any other misc. items on the Case or Home – like Zip Code, etc.)
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allow messages to homes by branch
We have multiple branches of foster homes and it would be easier to post messages to the Home Website that are branch specific instead of having to select each name individually.
1 vote -
Family Reminder Email
Have a way to email a reminder of items due to familys. You can insert a button to email when you click on an upcoming item due. This can be used for both foster families and adoptive families (Waiting Texas and VAP)
3 votesHi all -
You can set up Email Alerts to notify homes of upcoming due/expiring items for themselves and their placements.
Agency administrators can also set up monthly reminder emails for homes under Organization Settings > Organization Preferences > Family Web > Emails > Enable the “Monthly Reminder Email”.
Please email us at support@extendedreach.com if you have further questions about email alert configurations.
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Map of all licensed foster homes color coded by assigned licensing worker.
Map of all licensed foster homes color-coded by assigned licensing worker.
46 votesPlease see comments about use of the HomeMatch or the use of Zoho Reports for customizable, color-coded maps.
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Allow "Active Referrals" portal to be added to the caseworker workspace.
Allow "Active Referrals" portal to be added to the caseworker workspace.
0 votesThis feature has been added.
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Allow Custom Forms to be shared with Family Website instead of just attached files
Currently you can share attached files posted to a case file or home file with the Family Website. We use custom forms built using form builder for many of our follow up activities and reports. We would like these to be able to be shared with the family website.
15 votes -
3 votes
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Allow the program to tailor the compliance tab to fit each household better.
Use the number of vehicles and pets listed under the general tab to populate the number of vehicles and pets that come up in the compliance tab. And that the names/descriptions of each vehicle and pet would show on the main compliance tab to make logging it easier.
11 votesWe have redesigned how we handle pet and vehicle information in extendedReach.
Read all about it here:
https://tinyurl.com/y2cxvkaaThis will be available in your system shortly, if it is not already.
Let me know if you have any questions.
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