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How can we improve extendedReach?

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92 results found

  1. Email Alerts- Staff Trainings

    We need the ability for scheduled trainings and expired documents to send out email alerts to notify "staff" of upcoming trainings or vital documents expiring, such as D.L., child maltreatments, etc.
    If you can't automate these you may be able to add an email alert section for staff. (Right now we can only email alert cases and homes.) Things that could benefit in this section would be upcoming events, staff birthdays, etc.
    We are state mandated to track training hours for our staff (24 hrs. for office staff and 30 for home staff) How can I track these hours to…

    6 votes
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    1 comment  ·  Foster Care Module  ·  Admin →

  2. Allow organizations to configure custom user time out limits.

    0 votes
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    0 comments  ·  Foster Care Module  ·  Admin →
    Completed  ·  Lisa Boyle responded

    this year, a new setting was added to Organziational Settings called "automatically logout after “x” minutes of inactivity." You can now customize auto time out limits from 5 minutes to 4 hours.

  3. Allow Files to be placed in staff profiles from the in box

    Allow Files to be placed in staff profiles from the in box

    9 votes
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    Completed  ·  0 comments  ·  Foster Care Module  ·  Admin →

  4. No more generating a file to input information.

    Make it into where you can type in your notes without having to generate the report or document.

    1 vote
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    0 comments  ·  Foster Care Module  ·  Admin →

  5. Map of all licensed foster homes color coded by assigned licensing worker.

    Map of all licensed foster homes color-coded by assigned licensing worker.

    46 votes
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    5 comments  ·  Foster Care Module  ·  Admin →

  6. Be able to search for People Names in the search window at the bottom left of the main screen

    in the small search box at the bottom left of the screen, be able to search for names of individuals that are identified on the "People Tab" of the homes.

    1 vote
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    0 comments  ·  Foster Care Module  ·  Admin →

  7. allow messages to homes by branch

    We have multiple branches of foster homes and it would be easier to post messages to the Home Website that are branch specific instead of having to select each name individually.

    1 vote
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    Completed  ·  0 comments  ·  Foster Care Module  ·  Admin →

  8. Family Reminder Email

    Have a way to email a reminder of items due to familys. You can insert a button to email when you click on an upcoming item due. This can be used for both foster families and adoptive families (Waiting Texas and VAP)

    3 votes
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    0 comments  ·  Foster Care Module  ·  Admin →
    Completed  ·  Liana Riddle responded

    Hi all -

    You can set up Email Alerts to notify homes of upcoming due/expiring items for themselves and their placements.

    Agency administrators can also set up monthly reminder emails for homes under Organization Settings > Organization Preferences > Family Web > Emails > Enable the “Monthly Reminder Email”.

    Please email us at support@extendedreach.com if you have further questions about email alert configurations.

  9. Add ability to send an email alert which contains the contents of a activity/report "custom form" (CANS, Incident Report, Foster Parent Log)

    Need for both Foster Care & GCM Systems - Add ability to send an email alert which contains the contents of a activity/report "custom form" (CANS, Incident Report, Foster Parent Log) that includes the entire contents of the report/activity (and/or including the narrative section) - preferably as an attached PDF to the email alert. :)

    45 votes
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    Completed  ·  1 comment  ·  Foster Care Module  ·  Admin →

  10. Allow "Active Referrals" portal to be added to the caseworker workspace.

    Allow "Active Referrals" portal to be added to the caseworker workspace.

    0 votes
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    0 comments  ·  Foster Care Module  ·  Admin →

  11. restrict access of certain menu from select users

    3 votes
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    Completed  ·  0 comments  ·  Foster Care Module  ·  Admin →

  12. Include the ability to generate email alerts for expiring documents on the staff profile.

    We would like to have a system that allows supervisors to track expiration dates for for their staff including email alerts for expiring documents.

    49 votes
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    0 comments  ·  Foster Care Module  ·  Admin →

  13. Home Insurance for Non-Household Members

    Add a place on the general tab of non-household members to input home insurance information and expiration date. Also, add alternate caregiver home insurance to the compliance tab.

    3 votes
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    1 comment  ·  Foster Care Module  ·  Admin →

  14. Replace "(Parent A)" and "(Parent B)" identifiers with the first names of each parent

    For reports and activities that apply to both parents in a 2 parent household, replace the automatic "(Parent A)" and "(Parent B)" labels that show up next to the report/activity title on the compliance tab or home file with the first name of the foster parent. For example, "CPR (Parent A)" and "CPR (Parent B)" would show up as "CPR (Mary)" and "CPR (Ali)".

    30 votes
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    1 comment  ·  Foster Care Module  ·  Admin →

  15. Mobile App

    Will this allow us to use our smartphones to actually type in our weekly supervisions and monthly contact and treatment summaries? I can download most of the forms, but cannot seem to get the ER to allow me to pull up the weekly supervisions and monthly contact forms. Thanks!

    1 vote
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    0 comments  ·  Foster Care Module  ·  Admin →
    Completed  ·  AdminextendedReach Support (Product Owner, extendedReach) responded

    The mobile app is now available for Android in the Google Play Store and for iOS in the Apple App Store!

    The first version of the mobile app allows you to access basic case and home information (along with driving directions and phone numbers).

    We are planning on adding new features to the mobile app based on user feedback. Please submit feedback to support@extendedReach – or submit new ideas in this forum using the new “Mobile App” category.

  16. Ability to hide workflow steps (date submitted/approved/rejected) of a completed report from auditors.

    Make this a user security preference

    3 votes
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    0 comments  ·  Foster Care Module  ·  Admin →
    Completed  ·  Matt Bidwell responded

    This is now a user ID permission called “Restrict access to activity / report history and on-time status”

  17. Pet Vaccination Records

    Currently, the eR database requires a two step process when updating pet information:

    1. Upload the vaccination records; and
    2. Enter the new expiration date in the "General" tab.

    It would be nice if the to functions communicated with one another.

    3 votes
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    0 comments  ·  Foster Care Module  ·  Admin →
    Completed  ·  Matt Bidwell responded

    We have redesigned how we handle pet and vehicle information in extendedReach.

    Read all about it here:
    tinyurl.com/y2cxvkaa

    This will be available in your system shortly, if it is not already.

    Let me know if you have any questions.

  18. Chronological sort of Inquiries

    In the Foster Care Inquiries I was wondering if there is a way sort those by date. Even if it could be a widget to create an almost 'at-a-glance' sort of note of the Inquiries that the caseworkers may have.
    They have the ability to sort Alphabetically at the moment which I think is the best for the overall so perhaps an additional or optionally placed section for By Date Inquiries?

    3 votes
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    Completed  ·  0 comments  ·  Foster Care Module  ·  Admin →

  19. Allow required fields to be selected on Homes (like cases and GCM).

    Allow required fields to be selected on Homes (like cases and GCM).

    3 votes
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    0 comments  ·  Foster Care Module  ·  Admin →
    Completed  ·  Liana Riddle responded

    Hi everyone -

    Home required fields can be configured by an agency administrator under Organization Settings > Organization Preferences > Settings > Home Required Fields.

    Please contact us at support@extendedreach.com for assistance on setting up those fields.

  20. user guide improvements?

    being able to keep the user guide open while following the steps needed. It is hard to remember the step for my question - it would be helpful for the user guide pop up remains open.

    1 vote
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    0 comments  ·  Foster Care Module  ·  Admin →
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