Add a User-Friendly Criteria-Builder for Email Alerts
Allow that user to specify a series of "and/or" + "true/false" statements that look at values and determine whether or not an email should be sent.
Also allow email alerts to have use this criteria to vary the senders list (i.e. sent to a supervisor only if this set of criteria is true)
18
votes
AdminextendedReach Support
(Product Owner, extendedReach)
shared this idea
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Judy Bienvenu
commented
P.S. Although the formula field does work nicely for agency & category. ;)
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Judy Bienvenu
commented
The GCM needs this... Even adding email configuration options for 'agency' and/or 'category' would significantly help in determining when an email should send.
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This user-friendly criteria builder could also be used for activity-type and report-type triggers as well as a custom data export builder.
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"If the following conditions are true" - then send this person.