How can I recover changes to a document that did not save or a file that I accidentally deleted?
1. Open the report or activity in edit mode within extendedReach. If you are still in the document, exit the page and reopen it.
2. Click the text that reads “Past Versions” that is directly below the file attachments (in edit mode)
3. If the file is in that list, download it to your computer and drag it into the “Related Document(s)” section in extendedReach. You can also use the paperclip icon.
4. If there is an older version of the document already saved on the screen, select it and click the trash can icon.
If your document was not in this list, it should be on the computer you used to edit the file. It is typically easiest to use the Windows search feature to find it by name. Otherwise, open your “My Documents\extendedReach” folder. Your document should be located there.
If you can still not find your document, please let us know at support@extendedReach.com