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I don't see my cases on My Workspace when I log in to extendedReach.

← Problems
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Step 1. Click on the green "My Preferences" button in the upper right of your screen.  

                     

Step 2. Verify that your role is "Case/Licensing Worker" and that all of the check boxes next to "Display" are unchecked.



Step 3. Click "Save".

Step 4. Fixed?  Awesome!   Still problems?  Go to Step 5.

Step 5. On the side menu choose "Staff" then "Directory".




Step 6.  Find your name in the directory.   Click it.

Step 7.  On the Staff Screen verify that the "User ID" field does not say "- Not Specified -".  



Step 8. If it does say "- Not Specified -" request your agency's extendedReach administrator to link your User ID to the your Staff record.

Step 9. Still problems?   Contact support from the help menu or by email: support@extendedreach.com.




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